Using Party and Number Information
Find Party and Number Fields
Of all the sections, this is the one that’s both the most used and also the one that has the most entries, so please take a look at what all’s available!
See our blog post on the Field Gallery for more information.
Displaying the fields in Browse Calls
Some of these fields are shown by default. To see the others in Browse Calls, simply add them with the field picker.
Simple Number Filtering
Being so front and center to so many searches, a few of these fields get special treatment.
Those fields are really easy to search for. Use the field titled enter number(s) in the upper left.
For those simple cases, this is all that’s required.
Some other ways to enter the number:
We cover these search capabilities in our Search tips documentation page.
Filtering by Party Fields in Browse Calls
While much of the heavy lifting for “phone numbers” can be done as above, there is also the option to use the search filters box – either to use another field or if you wanted to target just a specific place for the number to show up in.
For instance, instead of searching for any calls where any number was “888-555-*”, here we search specifically for just where the finalCalledpartyNumber matches that by typing
Similarly, you could
These search filters follow you though to General Report if you click the “Graph calls over time” link in the upper right.
Filtering by Party Fields in General Report
Similarly, you could
These search filters follow you back to Browse Calls if you click the “See calls” link in the upper right.
Using Party Fields as “over” or “split by” fields
A different way to look at that data might be over callingPartyNumber. For the sake of a pretty screenshot, I’m using a search filter to only return calls where the finalCalledPartyNumber is 888-555-2245, but this is optional!
Or even more fun, split by one of the fields. Any one of them!
This means we go back to over time but then splits the resulting columns up by the split by field. Well, a picture is worth a thousand words:
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