Using Party and Number Information

Find Party and Number Fields

• In the app click the “Home” in the upper left.
  
• In the bottom half of the home screen pick “Calling and called parties”
  

Of all the sections, this is the one that’s both the most used and also the one that has the most entries, so please take a look at what all’s available!

See our blog post on the Field Gallery for more information.

Displaying the fields in Browse Calls

Some of these fields are shown by default.  To see the others in Browse Calls, simply add them with the field picker.

1. Click Edit Fields in the upper right.
2. Find the field you want to add either by scrolling around, or use the filter field.
3. Click to add fields to the Selected Fields list.
4. Click and drag to rearrange the fields on the right.
5. Remove extra fields by clicking their “x”.
   

Simple Number Filtering

Being so front and center to so many searches, a few of these fields get special treatment.

• callingPartyNumber (the number or extension of the party originating the call)
• originalCalledPartyNumber (the number or extension to which the original call was presented, before being forwarded)
• finalCalledPartyNumber (the number or extension to which the call finally gets presented to)
• Collectively, I think most people think of these as “The phone numbers involved in the call”

Those fields are really easy to search for.  Use the field titled enter number(s) in the upper left.

For those simple cases, this is all that’s required.

Some other ways to enter the number:

• Multiple separate numbers: separate them by commas, like 3621, 9417
• Range of numbers: use a dash (-) between them, like 3620-3630
• Wildcards: use the asterix (*), like 362* or like *621
  • Leading wildcards (*5455) don’t perform as well as trailing (1555896*) or interior (1555*5455) wildcards.
• Combinations of the above: like 9417, 3620-3630, 1555896*

We cover these search capabilities in our Search tips documentation page.

Filtering by Party Fields in Browse Calls

While much of the heavy lifting for “phone numbers” can be done as above, there is also the option to use the search filters box – either to use another field or if you wanted to target just a specific place for the number to show up in.

For instance, instead of searching for any calls where any number was “888-555-*”, here we search specifically for just where the finalCalledpartyNumber matches that by typing finalCalledPartyNumber=888555* into the search filter.

Similarly, you could

• Filter to only calls where the callingPartyNumberPartition was a certain value, like  callingPartyNumberPartition="Std-from-US-remote-support-team"
• Show calls where the huntPilotDN was for your Help Desk:  huntPilotDN=1234

These search filters follow you though to General Report if you click the “Graph calls over time” link in the upper right.

Filtering by Party Fields in General Report

Much like the above, there’s a search filters box you can add various parameters into.  Here we are using  finalCalledPartyNumber=888555* to only report on calls to that number:

Similarly, you could

• Filter to only calls where the callingPartyNumberPartition was a certain value, like  callingPartyNumberPartition="Std-from-US-remote-support-team"
• Show calls where the huntPilotDN was for your Help Desk:  huntPilotDN=1234

These search filters follow you back to Browse Calls if you click the “See calls” link in the upper right.

Using Party Fields as “over” or “split by” fields

A different way to look at that data might be over callingPartyNumber.  For the sake of a pretty screenshot, I’m using a search filter to only return calls where the finalCalledPartyNumber is 888-555-2245, but this is optional!

Or even more fun, split by one of the fields.  Any one of them!

This means we go back to over time but then splits the resulting columns up by the split by field.  Well, a picture is worth a thousand words:

 

If you have any comments at all about the documentation, please send it in to docs@sideviewapps.com.