Cisco CDR Reporting & Analytics | Installation Notes
Updating the Cisco CDR Reporting and Analytics app is usually quick and easy.
Recap: You are either a customer with a full license, or a prospect evaluating the app and using a trial license.
You are here to either a) update your production build to the latest maintenance release, b) upgrade from the trial version to the full version, or c) update your trial version with a newer trial version. You’ve also reviewed the Release Notes, Admin Manual, made backups, etc….
New versions of the TA for Cisco CDR Reporting and Analytics only come out occasionally, but they do come out. When that happens you’ll need to update your forwarder.
WARNING – Do not overwrite your specific inputs.conf file! Your specific inputs and configurations *should* be stored in a directory “TA_cisco_cdr/local/”, and if it is, we won’t overwrite those. But better to check than to have to restore configurations later!
If you are using any of the following:
Then see our docs on Advanced Forwarder Updating
Not that we expect problems, but Splunk is a complex system, and all sorts of interesting things can go wrong.
The majority of the time if there’s anything wrong it’s just that your browser is caching things it shouldn’t and using old copies of updated files. Please try clearing your browser cache (instructions vary based on your browser – Google is your friend), and check again. Also, try to reproduce the problem in Incognito mode or a new Private Window, depending on your browser. If that doesn’t resolve your problems, please contact us for help or email [email protected]sideviewapps.com!
The other issue we find is that after updating both apps, you may get a screen telling you “Page not found”.
This is a bug in Splunk that we’re currently helping them to chase down. It’s not serious and is only some misdirection on the part of the update page. Just click the “here” in the middle, and everything will be fine!
If you have any comments at all about the documentation, please send them to [email protected]sideviewapps.com.
There are many ways to deploy, configure and update the Splunk Universal Forwarder. Here we cover a variety of the more advanced ways to handle updating the TA for Cisco CDR Reporting and Analytics.