You need quick and easy call volume reporting for particular handlers, numbers, and departments.
The Cisco CDR Reporting & Analytics app gives you a solid footing, so even in the depths of an investigation, you’re never more than a click away from a call volume report. Get specific data around common questions like: Can we compare calls handled in the new flow vs. the old?
Is this you? Just a few Call Volume issues that can be answered with Sideview.
Your tools keep falling short, so someone keeps having to “just do it in Excel,” and it’s driving you crazy.
You need call volume charts to have drilldown so the team can always inspect the calls when they need to.
You need to track call volume from week to week and site to site.
You need to chart call volume data by devices and sites today, but then… by Patterns and SIP failure codes tomorrow.
Investigate and analyze Cisco CallManager data.
In addition to the very useful simple overall call volume chart, you can create call volume charts for any subset of your data that you want.
Every field that can be used to filter can also be used to split by, creating charts like the above of overall call volume split by destination device type.
You don’t have to do this “over time,” but can instead do it “over nothing” to get summary call volume stats.
All other fields are available here too, so it could be by department, site, the hour of the day (like the above), seconds until answered, or anything else you can think of (and probably a few things beyond that too).
Call Volume Content & Resources
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