Call Volumes

Screenshot showing the Chart page charting a distinct count of calls over time for yesterday across 144 time bins, as a single-series column chart showing the daily call-volume curve.

A simple call volume report is the default for our Chart app, so if that was what you needed you already have it.

Call volume — but everywhere and by anything.

The Cisco CDR Reporting & Analytics app gives you a solid footing, so even in the depths of an investigation, you’re never more than a click away from a call volume report. Get specific data around common questions like: Can we compare calls handled in the new flow vs. the old?

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Is this you? Just a few Call Volume issues that can be answered with Sideview.

You need quick and easy call volume reporting for particular handlers, numbers, and departments.

Your tools keep falling short, so someone keeps having to “just do it in Excel,” and it’s driving you crazy.

Colleagues wont look at dashboards — they need scheduled pdf delivery via email.

You need call volume charts to have drilldown so the team can always inspect the calls when they need to.

You’re sick of pitfalls. You need multi-cluster, offline licensing, no phone home, on the platform you already have.

You need to track call volume from week to week and site to site.

You need to chart call volume data by devices and sites today, but then… by Patterns and SIP failure codes tomorrow.

Have another issue around call volumes that you need to tackle?

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Investigate and analyze Cisco CallManager data.

Our Cisco CDR Reporting & Analytics App Lets You…

Work without limits on what you can filter by, pivot on, group on, or split by.
Build charts and dashboard panels that have drilldown automatically, to sanity check the calls behind the numbers later on.
See examples out of the box so new users can quickly learn how to generate the specific volume reports they need.

Screenshot showing the Chart page charting a distinct count of calls over time as a column chart, filtered to a single hunt pilot with finalCalledPartyGroup="Management"

In addition to the very useful simple overall call volume chart, you can create call volume charts for any subset of your data that you want.

Screenshot showing the same call-volume report now split by dest_device_type, as a stacked column chart over time.

Every field that can be used to filter can also be used to split by, creating charts like the above of overall call volume split by destination device type.

Screenshot showing the Table view of the same report, returning a single aggregate value — the total distinct count of calls (45) for that hunt group

You don’t have to do this “over time,” but can instead do it “over nothing” to get summary call volume stats.

Screenshot showing the Chart page charting a distinct count of calls over hour_of_day, split by day_of_week, as a line chart comparing call patterns across the days of the week.

All other fields are available here too, so it could be by department, site, the hour of the day (like the above), seconds until answered, or anything else you can think of (and probably a few things beyond that too).