The Cisco CDR Reporting & Analytics app gives you a solid footing, so even in the depths of an investigation, you’re never more than a click away from a call volume report. Get specific data around common questions like: Can we compare calls handled in the new flow vs. the old?
Work without limits on what you can filter by, pivot on, group on, or split by.
Build charts and dashboard panels that have drilldown automatically, to sanity check the calls behind the numbers later on.
See examples out of the box so new users can quickly learn how to generate the specific volume reports they need.
In addition to the very useful simple overall call volume chart, you can create call volume charts for any subset of your data that you want.
Every field that can be used to filter can also be used to split by, creating charts like the above of overall call volume split by destination device type.
You don’t have to do this “over time,” but can instead do it “over nothing” to get summary call volume stats.
All other fields are available here too, so it could be by department, site, the hour of the day (like the above), seconds until answered, or anything else you can think of (and probably a few things beyond that too).