You don’t want users to have to think about whether a call is multileg, single leg, or a mix before they even search.
Call Flow
Rolling call legs up into “calls” is a our default and lets you make up our own mind about what the call flow is.
The Cisco CDR Reporting & Analytics app opens everything up and flattens it out for you to see. Get specific data and charts to answer all the small questions and inform all the big decisions.
Is this you? Just a few Call Flow issues that can be answered with Sideview.
People are still putting CSV data into Excel to solve problems, and it’s making you sad.
You don’t want to hear: “Oh I don’t know. That would be on the earlier call leg.”
Investigate and analyze beyond Cisco CallManager data.
Our Cisco CDR Reporting & Analytics App Lets You…
Our Call Detail page, which is only a few clicks away from any call being displayed, lets you see how the call flowed through the separate legs that made it up.
An arbitrary ad-hoc filter showing inbound calls had at least 3 transfers and ended up at voicemail. Just one of a nearly infinite variety of things you can do.
The same inbound multi-legged calls ending on voicemail as the previous screenshot, but now in a chart split by person assigned to the extensions associated with the calls.
Call Flow Content & Resources
“We have been able to make adjustments to our entire call routing model that will be able to save us well above the amount we invested.”
– Frank A, Network Engineer, Healthcare IT