You’re tired of learning after the fact that calls have been failing in new and interesting ways.
Spikes and new patterns of call failures are often the first clues, so easy drilldown into an agile investigation framework is critical to your team’s success. At the end, turn the investigation into an automatic alert that can catch if the problem returns.
Is this you? Just a few Failed Calls issues that can be answered with Sideview.
You want your team to get alerts and have a usable dashboard to quickly drill down to find root cause.
You’ve had a difference of opinions with your carrier before. Next time, you want to be armed with charts and data.
You want to quickly chart what party numbers and departments are being affected.
Investigate and analyze beyond Cisco CallManager data.
Not only can we tell that the call failed, but we can also show the cause of the failure. Any of these can be clicked on for more information.
Or, step back a bit and chart the last few days of failures and see if any patterns jump out at you.
Not only can you include them, but you can exclude showing failed calls as well.
It’s not an all-or-nothing situation either; you can see only particular failure types, or exclude some common ones you may not be interested in.
Other summary pages also have variations of this information where it makes sense, like the Call Concurrency and Gateway Utilization page.
Failed Calls Content & Resources
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