A phone refresh is coming and Finance wants numbers: which phones haven’t made or received a call in 90 days.
CUCM Device Utilization Reporting
the “Investigate Devices” page shows detailed per-device rollup statistics and metadata.
With a little more care and feeding, you can get all device-level information from UCM at your fingertips in the Cisco CDR app, as though those fields and values were in the raw data. Split by department or phone model, and find how many phones that userid is consuming.
Is this you? Just a few Devices issues that can be answered with Sideview.
You need to chart hardphone, jabber and webex usage, with drilldown.
shared and common-area phones have usage nobody can account for.
You need to track utilization by building, campus and department.
You need to get an alert if analog ports or ATA devices start making calls.
You’re paying for expensive specialty devices and can’t prove they’re getting used.
Investigate and analyze beyond Cisco CallManager data.
Our Cisco CDR Reporting & Analytics App Lets You…
Device Detail can show more information on any particular device, with each row clickable to drill into the call detail of that particular call or to back out to see all the calls to and from this device.
The field picker allows you to view hundreds of available fields — shown here are just the fields with “device” in their names.
That’s only the beginning: the full power of device fields can also be seen and used in Chart where they’re full-class citizens and can be used in any way that you need to report on.
Devices Content & Resources
Docs
Installation Notes
Installation Notes
Cisco CDR
Cisco CDR
“Saved us hours of troubleshooting, thanks to the accuracy of queries and expertise of the support engineers.”
– Rebecca Wilks, Unified Communications Engineer II, City of Henderson