You need a list of all devices and their call stats, including ones that haven’t received a call in 6 months.
Devices
We built a special page just for investigating devices and the calls they’ve made.
With a little more care and feeding, you can get all device-level information from UCM at your fingertips in the Cisco CDR app, as though those fields and values were in the raw data. Split by department or phone model, and find how many phones that userid is consuming.
Is this you? Just a few Devices issues that can be answered with Sideview.
You dream of having call stats by hardphone model, with drilldown.
You have unanswered questions about Jabber and softphone utilization.
You want to track device utilization across the enterprise, but by business unit, location, etc.
Users are breaking process and using the wrong phones, but it’s been hard to quantify.
You have certain very expensive devices and too many unanswered questions around them.
Investigate and analyze beyond Cisco CallManager data.
Our Cisco CDR Reporting & Analytics App Lets You…
Device Detail can show more information on any particular device, with each row clickable to drill into the call detail of that particular call or to back out to see all the calls to and from this device.
Devices, device types, and about 40 other fields involving devices are available throughout the app on practically every screen.
That’s only the beginning: the full power of device fields can also be seen and used in Chart where they’re full-class citizens and can be used in any way that you need to report on.
Devices Content & Resources
Docs
Installation Notes
Installation Notes
Cisco CDR
Cisco CDR
“Saved us hours of troubleshooting, thanks to the accuracy of queries and expertise of the support engineers.”
– Rebecca Wilks, Unified Communications Engineer II, City of Henderson