Agents, Users & Huntgroups

Investigate Extensions lets you display call summary information split into one row per extension for certain names, groups, departments, huntgroups, or all. Both higher-detail drilldowns and bigger-picture zoom-outs are just a click away on any row.

Get visibility into which individuals and which teams are handling which calls. 

Is this you? Just a few Agents, Users & Huntgroups issues that can be answered with Sideview.

Your team has a hard time troubleshooting problems around agent transfers.

You wish your team had the same quality tools out in CUCM that you do inside the Contact Center.

You’ve got some unsolved call flow mysteries that nobody has answered for weeks or months.

Managers wish they had a more self-service tool to dig into their team’s call stats.

Everyone seems to think it’s fine to switch back to CUCM every five seconds to simply look up an extension.

All the names and groups from AD, alongside your party numbers, in one tool.

Our Cisco CDR Reporting & Analytics App Lets You…
  • Filter and report on names and departments from AD just as you do with any other field.
  • Quickly investigate huntgroups and build dashboards for monitoring.
  • Find extensions and people showing up in places they shouldn’t.
  • Quickly build a dashboard to share your findings.

“We can create many reports at the push of a button, for which we previously spent hours.”

– Christoph Rolli, Unified Communications and Collaboration Engineer, Fenaco

Download a 90-day free trial & work with your own live data

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