Your team has a hard time troubleshooting problems around agent transfers.
Get visibility into which individuals and which teams are handling which calls.
Is this you? Just a few Agents, Users & Huntgroups issues that can be answered with Sideview.
You wish your team had the same quality tools out in CUCM that you do inside the Contact Center.
You’ve got some unsolved call flow mysteries that nobody has answered for weeks or months.
Managers wish they had a more self-service tool to dig into their team’s call stats.
Everyone seems to think it’s fine to switch back to CUCM every five seconds to simply look up an extension.
All the names and groups from AD, alongside your party numbers, in one tool.
You can add all these fields and more right into the main Investigate Calls interface, where you can filter, drill down on, or report on (just as with any other field).
Investigate Groups can sometimes be used to replace huntgroup-based searches if your groups are set up in that way.
All of these fields can be used anywhere in our app, including in Chart where you can slice, dice, and rearrange your charts any way you like.
Agents, Users & Huntgroups Content & Resources
“We can create many reports at the push of a button, for which we previously spent hours.”