Using these fields in the Chart page
If you have not already, review our Usage docs for creating charts.
For a specific example try setting type to just incoming, then changing over time to over finalCalledPartyGroup. This will give you a report on how many calls are answered by each group or department in your organization.
Follow other sections in our Usage docs to flip back to Investigate Calls, peek at some other fields, then add some more searchterms, and flip back to Chart, and you’ll be able to iteratively build charts that give very specific insights.
Switching back and forth between Investigate and Chart
Remember from our Usage docs that from any chart you can always drill down on elements to see the actual calls, and conversely from any set of search results you might have in Investigate Calls, you can always create a chart from that investigation, and set the over field to quickly spot-check the breakdown of these calls by callingPartyGroup, finalCalledPartyName, or group, etc