CDR Reporting & Analytics

The most powerful CUCM reporting tool on the market is a Splunk app

Data insights that continue where CUCM reporting ends.

Troubleshoot root cause and build reports all in one tool, across use cases and clusters. All with offline licensing, no phone home, no real retention limits, flexible RBAC, on the platform your IT/​security folks have probably already approved and deployed.

Just a few things Sideview can do
  • Click to quickly filter call results using 400+ fields as searchterms
  • Drilldown at any time to investigate a particular call.
  • Create reports to track call concurrency.
  • Create dashboards and alerts around call quality.
  • See and share inbound/outbound call stats by agent.
  • add any chart/table to a dashboard, schedule delivery as a pdf
Screenshot showing a search page that is displaying 2026 matching calls in the last 4 hours. Various search textfields and pulldowns are empty or set to defaults. An "Edit Fields" button allows the set of displayed columns to be edited.

Investigate Calls is often one of the first stops in the app, with customizable fields and flexible searching.

Screenshot showing a general searching and charting interface - the user has changed to the "Chart" tab. Displayed is a column chart of call volume over time.

It’s also easy to generate reports and charts of practically anything, either with a click or two from the Investigate Calls page or from anywhere else in the app.

Screenshot showing a "Devices" page, various search filters, and a results set of 2,988 devices. For each a combination of metadata and call rollup stats is shown. An "Edit Fields" button allows the set of displayed columns to be changed.

The various pages within the Investigate section offer a quick and easy way to slice and dice from a specific viewpoint: Devices, Users (extensions or groups), Sites (physical locations), and several others.

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There are Fortune 100 companies that use Sideview. Here’s why.

Quick Setup

60 minutes from starting the install to driving around in your data.

Superior Support

Get support and guidance directly from product experts.

Flexibility

Run it on Splunk locally (even air-gapped) or deploy it in Splunk Cloud.

Compatibility

Completed CUCM IVT (Interoperability Verification Testing)

Full functional in secure environments

Offline licensing. no phone home. Embeds its own tutorials and documentation.

Flexible data retention and RBAC

Freedom to implement differences across different clusters and regions.

More than just CUCM

Integrations for CUBE, Webex, Expressway, Cisco Meeting Server, Oracle SBC, CVP and more

Powered by Splunk

Built on a platform that your IT/​Security colleagues have probably already brought in.

Explore the Multiple Use Cases Sideview Can Help Solve

Don’t see your specific use case here?

Talk to an Expert
City of Weston FL - Sideview customer

“Frankly, I think what we pay for the app is an incredible deal.”

– Steven Murray, Asst. Director of Technology, City of Weston
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Key product answers & information