Data insights that continue where Cisco CallManager reporting ends.
Get detailed and custom analytics, flexible reporting, and higher roll-ups around anything.
Just a few things Sideview can do
Quickly see all calls matching only search filters.
Drilldown at any time to investigate a particular call.
Create reports to track call concurrency.
Create dashboards and alerts around call quality.
See and share inbound/outbound call stats by agent.
Package up any charts or tables into a shareable dashboard.
Investigate Calls is often one of the first stops in the app, with customizable fields and flexible searching.
It’s also easy to generate reports and charts of practically anything, either with a click or two from the Investigate Calls page or from anywhere else in the app.
The various pages within the Investigate section offer a quick and easy way to slice and dice from a specific viewpoint: Devices, Users (extensions or groups), Sites (physical locations), and several others.