Cisco CDR Reporting & Analytics | Docs
The search results can only comfortably display a certain number of columns at one time, but there are hundreds of fields to pick from. Here’s how you change them on the fly to suit the type of investigation you are doing.
Note: If you prefer watching videos you can see this in action in our Core UI Overview video.
You want to be able to pick a time range and one or more departments or groups and see an overview of call activity for all the individuals in that group or in those groups. Total inbound/outbound/internal call duration and inbound/outbound/internal call counts.
For more tips on searching for multiple numbers at once or to search by ranges of numbers, see our Search Tips page.