Search Tips

Filtering Extensions and Phone Numbers

Multiple Separate Numbers

For multiple numbers, you can search for them all at once by separating them with a space or a comma.  The below example searches for calls where any of the numbers match 4831, 4334 or 3688.

4831, 4334, 3688

Ranges of Numbers

For a range of numbers, like extensions for a particular department, you can use a dash between two numbers to find all between the two (inclusive of the ends).  The following will retrieve any call where the number is 4830, 4831 … up to and including 4836.



If you have a single prefix to the numbers you’d like, you can use a wildcard * to fill in for “all the rest”.  This can also be used at the leading portion of a number as well, though be forewarned that leading wildcards can cause slowdowns in your searches.  The following will retrieve any calls where the number either starts with 483 (so will pick up 4830, 4831…, but also picks up 48312246 and others too), or ends in 4831 (so your direct-dial number 555-4831 and the internal number 4831 would both show up, though note you may also pick up numbers like 123-4831 too).

483*, *4831

Multiple Numbers and Number Ranges

The three above techniques can be combined.  For instance, to find calls for 4831, for any in the range of 4300 to 4314, or for any that start with 4250 you could type:

4831, 4300-4314, 4250*

And you really CAN have everything!

New in version 4.1.5 – You can even combine multiple ranges together, like so:

3400-3410, 4300-4400

Filtering on Other Search Fields

All the fields in the Overview page or shown on any screen or report can be used to filter by using the other search terms box.

The easiest way to use these is, in Browse Calls, use the field picker from the upper right to have it display the field you want to filter on.  Find a value for that field that you want to filter with, then click it and select the option to either include or exclude results with this value.  Here I am selecting to ‘search for cause_description=”Unallocated (unassigned) number”‘

What if the field value you want to filter on isn’t visible to click on?

This is easy enough if you remember that the search filters box is really just a text box.  You can edit it directly.

So, find some value for that field that you *can* click on then just edit the resultant value in search filters to the right value.

Here, I add CSR_overall=”0.24590″ to my search filter:

Now you can just edit it in the search filter and change CSR_overall=”0.24590″ to CSR_overall=”0.3″ (then press enter, or click search).

Or even to


Changing the Displayed Fields

The list of fields in any particular page can be changed – You can add fields, remove fields or even just change the ordering to make it suit you better.  In addition to the below, this is also covered in the Core UI Overview video.

Adding a field

  • On any search with search results, click the button Edit Fields (found at top right).
  • Scroll or search for any field on the left.
  • Click on the field on the left to add it to the Selected Fields on the right.
  • Click Save.

Remove a field

  • On any search with search results, click the button Edit Fields (found at top right).
  • Find the field you’d like to remove on the right.
  • Click on the field’s arrow on the right to remove it from the Selected Fields.
  • Click Save.

To rearrange fields

  • On any search with search results, click the button Edit Fields (found at top right).
  • On the right, Click and Drag any field to a new position.

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