Devices has both it’s own special page in our app, but also can be used as generic search/filter/split/group by fields.
Here’s a neat trick you can do with the Devices page – identify devices that haven’t made a single call in the past X days/weeks/months. Read on below to find out how!
The Devices page doesn’t *require* any setup, but there are optional things you can do or set up to make it even better.
Much of this is explained in our app’s menu item Setup > Define devices
Obviously with the first option you’ll have a ton of information at your fingertips. You can search and filter on, split by, aggregate by or otherwise report on any of those fields.
But *both* options let you show devices that haven’t made calls in the last X number of days.
Devices special page
Browse > Devices
Here’s what you might get if you Browse > Devices
Useful tricks to do on this page
(And really, this is a set of options/items that you’ll want to read through and try each one – it won’t take long, I promise!)
Clicking on any row in Browse > Devices will take you to a page that gives you more information on that Device.
Devices general use
Find Device Fields
See our blog post on the Field Gallery for more information.
Displaying the fields in Browse Calls
These fields are enabled by default. To see them in Browse Calls, simply add them with the field picker.
There are a lot of fields available here, we’re only adding a few so we don’t overload the screen.
Simple Filtering on Group/Subgroup in Browse Calls
Once you have a field showing, you can click on it to open a little menu to include only results with that value or exclude those.
For instance, here I’ve clicked on jabberiphone in the orig_device_type field and selected
and that added it to search filters and filtered the list.
Similarly, you could
These search filters follow you though to General Report if you click the “Graph calls over time” link in the upper right (Circled in green as well).
Using in General Report
There are a several options for using this information in General Report.
Using it as a search “filter”
The easy way to do this, obviously, is to go back to Browse > Calls and add the filter there, then click the link in the right to >> graph calls over time to end up in General Report with that filtering set. See previous topic for more information.
Likewise, these search filters follow you BACK through to Browse Calls if you click the “see calls” link in the upper right. In this way you can jump between Browse Calls to occasionally sanity check what you are seeing, while still browsing around different time frames in general report.
Using it as a “over” or “split by” field
Another way is to use it in the over field. This is usually better as a column chart because it will then make buckets of each field’s contents and count how many were in each bucket.
Here we’ve included a search filter – this is optional, but entirely possible. In this case we’re using that to exclude all gateways from this list, leaving just non-gateways.
And the last example is of using it in the split by field. Here, instead of building buckets like above, we just split the overall totals into “by orig_device_type”. A picture is worth a thousand words here.
There are other ways you can use this information too, we’ve only give you the tip of the iceberg in this documentation.
If you have any comments at all about the documentation, please send it in to email@example.com.