I need to create an advanced report, but I don’t even know where to start! Can you help me?
Yes, we can. Here’s a quick overview:
If you have any questions on what a certain field means, review the table of fields available when you click Home on the main menu across the top. Many fields also have links to pre-built reports to get you started.
You need to run reports to view call metrics across all your calls, broken down in different ways. For example by site, by inbound vs outbound vs internal, by hour of day, by department, by cluster, you name it.
For tips on searching for multiple numbers at once or for ranges of numbers, see our Search Tips page.
Some tips on the above cases
Click the drop-down for split by and select site.
Click the call types field and uncheck all except inbound, then click the drop-down for split by and select site
If you’d like to see the overall time spent per hour over the past week, configure your report like the following:
MLQK is an estimate of the MOS score of the last 8 seconds of the call, or a measure of the quality of a call. The closer this is to 4.5 the better the call quality is. If you wanted to see if there are certain hours of the day where MLQK is low, configure a report like the below:
Be sure to check out the other MLQK fields – MLQKav, MLQKmn, MLQKmx! Descriptions can be found by clicking Home in the main menu and searching for them in the Get to know all the fields you can filter and report on section.
As you can see, the possibilities for how to display the data are endless. The app extracts the call quality data and consolidates it with the details from the CDR side so that you can filter and report and visualize this data in any way you like. Feel free to try other combinations!
Are we dropping calls? Are we close to dropping calls? Or are we so far away from dropping calls that we should investigate *reducing* the number of lines we have?
You should also visit the Busy Hour Calculator as well!
You need to analyze the site-to-site concurrency for calls between locations that are not going out. You might be doing a lot of SIP trunking, or you might need to corroborate whether efforts to save money and reduce PRI usage are actually working
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