Category Archives: Shoretel

Shoretel Extensions and Groups

As of Shoretel 2.2, we’ve added in some amazing new functionality. What’s new? The biggest change is that we’ve built in a page to summarize extensions.  You can define groups and subgroups, then on an easy to use page report on the number and length of calls (in various directions).  Here’s an example! Use cases…  continue reading…

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Shoretel 2.0

For all you with Shoretel phone systems, we’ve got news for you!  Shoretel 2.0. What new features does this bring to the table? New Browse Calls Browsing calls was never so easy – you can now have any fields you’d like on the screen.  If you are investigating calls that disconnected for unusual reasons, need…  continue reading…

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