Cisco CDR
May 26th, 2021
A tour of the interface and a quick introduction on usage and building some useful reports.
We’ve been asked to build a “quickstart” video that helps new users get up to speed quickly and easily. It took a lot of work, but I think we’ve nailed the basics in under 12 minutes.
You can check it out at our page for the Cisco CDR Reporting and Analytics Tour!
A tantalizing screenshot of one of the many reports that we build in that video:

The finalMobileCallingPartyNumber field is critical to SNR analysis, but it also illustrates the importance of looking beyond the more familiar fields.
December 30th, 2025
If you are running Cisco Unified Communications Manager (CUCM), you know how critical it is to your business. However if toll fraud started happening on your system today, would you know right away?
September 22nd, 2025
What to do when the RTMT installer just quietly fails on you every time.
September 3rd, 2025
Practical steps to investigate and diagnose audio issues in CUCM, including one-way audio, from sanity checking your ports and configuration, to using Sideview's app as your command center.
June 19th, 2025