Cisco CDR

Health Checks for the Cisco CDR Reporting and Analytics App

August 31st, 2018

These check for several of the most common configuration issues we’ve seen, like

  • CDR data going into the wrong index
  • CDR data not timestamped or extracted properly
  • Lookups that are missing or broken

And quite a few more.

How do I run them?

Under the Setup menu the very last item is Run health checks.

What do I do then?

If all your health checks are green and start with OK …” then your job is done. Mission accomplished. Feel free to take the rest of the day off!

Otherwise, read the information provided closely. We tried to use very specific words and generally be clear about what’s going on. In many cases we try to give a hint where to look to correct the problem, for instance:

  • ERROR: The Clusters lookup has 1 Cluster(s) that have no valid locale set. Visit Setup” > Define clusters” to set them.

Obviously your first place to start would be Setup > Define Clusters and look for a field called locale that’s empty or invalid.

Sometimes we just hint at things that may or may not be a problem, like in this example:

  • WARNING – There were 0 calls during the last full hour. This is not the first time, perhaps it’s even normal.

That’s telling you that the previous hour had no calls, but that looking backwards in time shows this may not really be unusual. Perhaps it’s your 6 – 7 AM Monday morning call volume is *typically* zero, so this isn’t unusual at all. Compare that with a different failure” of that same health check:

  • ERROR – There were 0 calls during the last full hour. Is your forwarder still forwarding?

That’s actually the same final condition – in this case 6 – 7 AM Monday morning had zero calls – but with a different history – one where 6 – 7 AM had more than zero calls in each of the last few weeks. That changes this from being a WARNING that something may or may not be wrong to an ERROR that’s it’s likely something *is* wrong.

Wrapping up

The health check pages can often help pinpoint things going wrong – forwarders that went missing, data that stopped coming in and so on. Knowing that we have checks built into the product for many of the most common issues can really save a lot of time in diagnosing why your reports suddenly turned blank.

Of course if you had any questions on any failed (or passed) health checks, if you found them especially useful in solving a problem, or even if you *didn’t* find them useful, please drop us a line and let us know.


Cisco CDR

Great software ultimately has to empower you to achieve more in less time. This extends to the company behind it -- we have to remember to always use your time as efficiently as we can.

And here I am happy to say that we shortened our Product Overview video dramatically. The new one is only 4 minutes long, vs 11 for the old one. You can see it here:

NOTE: the old one showed more of the product and was definitely more complete. In fact this was deliberate because we used it both for new users and also to be a deeper onboarding video for everyday users. However it was a bit too long for anyone who just wanted the short version and didnt want to spend 11 minutes of their day.

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