Cisco CDR

Cisco CDR Reporting and Analytics, 6.0 – New Features!

March 16th, 2021

I’ll make it short and let you be dazzled by the new features, not by my carefully considered rhetoric.

(As with all the images on this site, click them to get a larger version!)

While there were many improvements all around, this blog will focus on

  • New Search Filtering
  • the new Browse Groups page
  • improvements and added features for devices

New Search Filtering

You can now click on fields in Browse Calls, General Report, and Browse Groups for a small menu that lets you add or remove search terms from the search filters.

A picture is worth a thousand words so let’s have a picture! In this, I’ve already followed this process to add on_hook_party=”recipient” to the search filters. Here I am ready to add callingPartyName=”Josephina” to it as well.

If a picture is worth a thousand words, let’s see what a movie is worth!

Video Player00:0000:36

New Browse Groups page

We’ve always had a way to Browse Extensions and that’s not going away.

But we have now added a way to roll those calls up differently – totaling calls and duration by group.

Try clicking on one of those entries!

New Device information

There’s a new setup page – Setup > Devices – which allows one to upload an exported list of device names from CUCM. We also have an entire app (The Supporting AXL App for Cisco CDR Reporting and Analytics) that will do this on a schedule for you (and which includes a ton more information), but this is a way to get at least some of that goodness without installing that trial or purchasing the app.

Of course, that’s just the sort-of optional setup to get extra information. Because then…

In Browse > Devices you can do neat things like …

  • Find phones that have not made a phone call in a particular time period
  • More importantly, find phones that CUCM says exist but which have *never* made a phone call recorded in Splunk at all.

If you add to it the information from Supporting AXL App for Cisco CDR Reporting and Analytics, you can

  • Search and filter by product name, callingSearchSpaceName, devicePool or any of a number of other fields.
  • Use all the above fields in reports or other searches (e.g. once defined, they’re first class citizens!)
  • Find canonical Who does CUCM think this phone is registered to” information
  • And lots more!

As an example, here’s what you might see if you at least have the list of devices imported:

Notice the Not in this timeframe” under last_​seen?” Using that as a filter, over a longer time frame (say, since the beginning of 2020) might tell you which phones haven’t been used since the pandemic started. Doing it since 2019 would tell you which weren’t used even *before* the pandemic. Useful!

In closing…

If you have any comments on these features or on our documentation for them, please send those to me at docs@​sideviewapps.​com. I’d love to hear from you!


Cisco CDR

Great software ultimately has to empower you to achieve more in less time. This extends to the company behind it -- we have to remember to always use your time as efficiently as we can.

And here I am happy to say that we shortened our Product Overview video dramatically. The new one is only 4 minutes long, vs 11 for the old one. You can see it here:

NOTE: the old one showed more of the product and was definitely more complete. In fact this was deliberate because we used it both for new users and also to be a deeper onboarding video for everyday users. However it was a bit too long for anyone who just wanted the short version and didnt want to spend 11 minutes of their day.

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