Reseller FAQ

How does the app work? What does it run on?

Cisco CDR Reporting and Analytics is a Splunk app, meaning it runs on Splunk Enterprise (on-prem), or in Splunk Cloud.

Can the end-customer give it a test drive before they commit?

Absolutely. we offer a free 60-day trial that only takes about 60 minutes to set up. More details are here.

Can we get a demo or a trial version from Sideview?

Absolutely. We are always happy to chat and we can demo as necessary or get a trial license for you to use for demos in your lab.

What are the ways to purchase it?

About half of Sideview’s business is through resellers with the other half direct.

Unfortunately you can’t purchase our software yet through Cisco, nor can you purchase it through Splunk.

How established is Sideview

We’ve been around for 15 years as of this writing and the Cisco CDR Reporting and Analytics product had its first sale in 2012.

How large or small are your customers? Private sector vs Public sector?

Most of our customers are mid-sized to large businesses and government agencies. We have some customers with only a hundred phones, and several with over 100,000 phones in CUCM.

How does pricing work?

We price the Cisco CDR app by the size of the CUCM deployment itself. Specifically, we price by the total user licenses and unassigned device licenses that are in use, which is typically a quick screenshot to take in PLM or in CUCM itself.

The base price is $6000 USD/​year for 400 devices or less, but it climbs up to where the largest customers around 150k phones are looking at a bit over $1.50 per endpoint per year.

A word about overages: we price folks where they’re at, but then allow a 30% expansion headroom above that number before any upgrade is required. And we never have a hard shutoff.

Do you have any license and support terms?

Absolutely. Email us to request a copy in word format, however a copy of our terms for Subscription license can also be found on our site here.