You have incomplete CDR reporting data on agent use of Jabber and softphones.
Use Case Name
The Cisco CDR Reporting & Analytics app gives you the custom CDR reports you need for insights into call center agents, phone users, and huntgroups. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris. Nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in.
Is this you? Just a few [Use Case Name] issues that can be answered with Sideview.
You’re not sure mobility is working and need to confirm agents are receiving phone calls.
Duis aute irure dolor in reprehenderit in voluptate velit esse.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
You can’t identify agents by name on mobile calls and need a Cisco CDR reporting tool.
Deepen use case story headline lorem ipsum sit dolor
“Use case” content & resources
““Optional customer quote if one is relevant. Duis aute irure dolor in velit reprehenderit in voluptate esse.””