Use Case Name

The Cisco CDR Reporting & Analytics app gives you the custom CDR reports you need for insights into call center agents, phone users, and huntgroups. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris. Nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in.

Is this you? Just a few [Use Case Name] issues that can be answered with Sideview.

You have incomplete CDR reporting data on agent use of Jabber and softphones.

You’re not sure mobility is working and need to confirm agents are receiving phone calls.

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You can’t identify agents by name on mobile calls and need a Cisco CDR reporting tool.

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Our Cisco CDR Reporting & Analytics App…
  • Tracks Jabber and softphone usage in detailed Cisco CDR reports
  • Finds mobility call data for your CDR analysis needs
  • Links agent names to calls
  • Allows you to build custom reporting from your findings

Optional customer quote if one is relevant. Duis aute irure dolor in velit reprehenderit in voluptate esse.””

– Customer Name, Title, Company Name

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