Troubleshooting and Analytics for CallManager

Our powerful call investigation and reporting software can do anything with CallManager data. You name it. Really.

The Cisco CDR Reporting & Analytics app allows you to investigate and analyze data quickly, with drilldown for detailed insights and flexible reporting.

Cisco CDR Reporting & Analytics

Move past dead ends in CallManager data and investigate further.

More Insights, Less Time & Cost

“Adjustments to our call routing model will save us well above the amount invested in the app.”

Frank A., Network Engineer, Healthcare IT

Handles a Wide Range of Use Cases

Some of the Questions Sideview can Help Answer

Devices

Why is this nurse’s station transferring away most of the calls transferred to them?

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Call Flow

How many calls get transferred around only to end up hanging up quickly in general voicemail?

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Call Quality

Can I quickly tell whether this ticket is a quality issue on our side or with the carrier?

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Call Quality

How many calls per month are falling below our SLA?

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Failed Calls

How can we find out in just minutes when there’s a new spike in failed SIP calls?

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Compliance & Audit

OK, I need every call to and from this number for the past… 5 years.

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12+ Years Connecting Voice Engineers with the Data They Want Most

85%

Customer Renewal Rate

5 Stars

Splunkbase Rating

Why Customers Love Sideview

“A tool that’s not only easy to learn and use, but covers a wide array of reporting needs.”

Sam Kobesy, Network Telecom Engineer, Teradata Corporation

“We can create many reports at the push of a button, for which we previously spent hours.”

Christoph Rolli, Unified Communications and Collaboration Engineer, Fenaco

“It was a no-brainer to move to Sideview’s CDR Reporting and Analytics App, which finally enabled us to do more at a lower cost.”

Matthew Bliss, Unified Communications Engineer, Booz Allen Hamilton

“This is some of the best customer support I’ve experienced in my 30-year career.”

Chris Bambas, IT Manager, Southwest Network

“Finally, I found the software app I was searching for.”

Tracy Steele, Network Services Engineer, Saint Luke’s Health System

“Saved us hours of troubleshooting, thanks to the accuracy of queries and expertise of the support engineers.”

Rebecca Wilks, Unified Communications Engineer II, City of Henderson

Troubleshooting and Analytics for CallManager

Cisco CDR Reporting & Analytics

More Insights, Less Time & Cost

Handles a Wide Range of Use Cases

Some of the Questions Sideview can Help Answer

How many of the new 8800 series phones do we have in actual, active use?

Which offices are making the most Expressway calls?

Is call volume trending up or down this month?

How many of our agents are using jabber?

Can we get weekly call stats to each CS Manager directly?

Which gateways aren’t getting anywhere near capacity lately?

Why is this nurse’s station transferring away most of the calls transferred to them?

How many calls get transferred around only to end up hanging up quickly in general voicemail?

Can I quickly tell whether this ticket is a quality issue on our side or with the carrier?

How many calls per month are falling below our SLA?

How can we find out in just minutes when there’s a new spike in failed SIP calls?

OK, I need every call to and from this number for the past… 5 years.

12+ Years Connecting Voice Engineers with the Data They Want Most

85%

5 Stars

Why Customers Love Sideview

“A tool that’s not only easy to learn and use, but covers a wide array of reporting needs.”

“We can create many reports at the push of a button, for which we previously spent hours.”

“It was a no-brainer to move to Sideview’s CDR Reporting and Analytics App, which finally enabled us to do more at a lower cost.”

“This is some of the best customer support I’ve experienced in my 30-year career.”

“Finally, I found the software app I was searching for.”

“Saved us hours of troubleshooting, thanks to the accuracy of queries and expertise of the support engineers.”

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