Latest version: 4.1.7

Cisco CDR Reporting and Analytics

You can browse through your phone records by time, and by extension.   Next »
On the other extreme you can run complex reports like Concurrent Calls and Gateway Utilization   Next »
Or anything in between with the general purpose Report UI.   Next »
Chart anything over anything split by anything. Drill down at any time to investigate more deeply.   Next »
When you need it, you can even walk the data from one individual call to the next.   Next »

App Details

Latest version: 4.1.7
Last updated: December 6th, 2017
First released: June 1st, 2011
Splunk Compatibility: 6.0 - 7.0.1

Construct custom reports on Cisco CallManager’s CDR and CMR data.

This Splunk App allows you to run your own reports on the Call Detail Records (CDR) and Call Management Records (CMR) generated by Cisco CallManager. This app is available under a 90-day trial license so take the 30 minutes or so to set it up and start reporting on your incoming production data today!

What you can do, the short version:

  • Simple call reporting tasks on the one hand, for example listing all inbound/outbound calls to or from a particular set of extensions, DN’s, locations or groups.
  • High level reporting and analytics UI in which you can chart almost anything you can think of. Graph the max call concurrency over time for each gateway or split it by each type of device. Generate a call volume report grouped by your office locations or departments.
  • In between those 2 extremes though, the reporting UI is also a powerful tool to investigate and troubleshoot. You can click on any element in any chart and without leaving the reporting UI you’ll drill down and be reporting on those calls. Bail out for a moment to inspect the calls themselves, then dive back into the reporting and expand the timerange. In this way, instead of hoping a set of static reports are giving a full picture, you can move through the data yourself, sanity checking and asking more questions.

Pricing

Contact us for pricing information through the site or by emailing us at sales@sideviewapps.com and we’ll respond within a few hours or worst case, within a day.

Setup

By downloading a 60 day Enterprise Trial version of Splunk, and using the “download trial” link at the right to get a 90 day trial of our Splunk App, you can set up the entire solution in about 30 minutes and be looking at reports on realtime data coming in. See our detailed installation and setup instructions.

What versions of CUCM are supported?

CUCM 7.0 through the latest release (which is 11.5 as of this writing).

Can the app do… ?

Almost certainly yes. But if before you download the trial to find out, just contact us, send in what you want it to be able to do and we’ll write back quickly.

Can the app replace call-accounting software? Can I do complex chargeback reports?

Not really. You can certainly set up extremely useful reports that do look a lot like chargeback reports, but these reports are a little too shoot-from-the-hip to be compared head to head with a full call accounting software package.