Tag Archives: Functionality

Creating new device types

The setup We provide a reasonable coverage of device types, but we can’t know them all.  Did you know that you can edit existing names or add new ones? Let’s jump right into an example of creating a new device type. First Step – Find your devices Suppose you have a situation where there are […]

Posted in Uncategorized | Also tagged Leave a comment

Hunt pilots, groups, and browsing extensions – Making your own call center!

Oh no, you’ve just been given control of the IT group.  You are trying to build your own miniature call center with hunt groups, but you have no way to accurately report on it.  Who’s taking calls?  Who’s not?  How much time are your agents spending on the phone?  How would you ever reward your […]

Posted in Uncategorized | Also tagged Leave a comment

Field Gallery – or, “What does this field even mean?”

Have you ever wondered what all those “other” fields mean in your CDR data?  What exactly is a “OutgoingProtocolID” and why should I care? Or the call center people keep telling me that 1 in 4 calls end up being garbled and low quality.  How do I find out what to even look for? Your […]

Posted in Uncategorized | Also tagged Leave a comment

Health checks for the Cisco CDR Reporting and Analytics app

Did you know that the Cisco CDR Reporting and Analytics app has a series of health checks built right into it? These check for several of the most common configuration issues we’ve seen, like CDR data going into the wrong index CDR data not timestamped or extracted properly Lookups that are missing or broken And […]

Posted in Uncategorized | Leave a comment

Using Leg Types to make your life easier

First, a quick chat about call legs vs. calls.   We all know what a call is – that period of time from when you pick up a phone until you put it back down again.  In modern systems each call  is comprised of one or more call legs, with each leg being a single source/destination […]

Posted in Uncategorized | Also tagged Leave a comment