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Cisco CDR Posts

Finding Unused Devices

Imagine this harrowing experience; your Boss wanders into your cube and says… “I thought you said switching to Jabber was going to save us licensing on all these phones this year!  I just got our bill and it’s still gonna cost us jiggadollars for phones I know aren’t in use any more.” You gulp and…  continue reading…

Finding and showing quality metrics

Do your users complain of poor call quality?  Do you want to find out if they’re imagining it or not? As with many other things, our app makes this easy. The cast of characters If you already know these fields well, then feel free to skip to the next section! Otherwise, read on for a…  continue reading…

Finding failed calls

A common scenario we get asked is “how do I find failed calls?”  Sometimes this is outside of any sort of reporting context – it’s that you just want to browse through calls that failed, perhaps filtering on a particular phone number. It turns out the answer is really quite easy! Where do I start?…  continue reading…

New Video!

We’ve been asked to build a “quickstart” video that helps new users get up to speed quickly and easily.  It took a lot of work, but I think we’ve nailed the basics in under 12 minutes. You can check it out at our page for the Cisco CDR Reporting and Analytics Tour! A tantalizing screenshot…  continue reading…

Cisco CDR Reporting and Analytics, 6.0 – new features!

I’ll make it short and let you be dazzled by the new features, not by my carefully considered rhetoric. (As with all the images on this site, click them to get a larger version!) While there were many improvements all around, this blog will focus on New Search Filtering the new Browse Groups page improvements…  continue reading…

Mapping Sites

We have a blog on putting calls on a map, but what do you do if you want to map internal calls? Easy! The process is Set up sites Find some data, Add a few magic commands Listen to the applause from your teammates and boss! Set up Sites I won’t belabor the parts of…  continue reading…

Quick Wins, #2 – Creating Dashboards

In our last installment (Quick Wins #1 – High Value information) , we showed a variety of simple to run, high impact reports. Today, let’s put some of them on a dashboard. This process has several steps.  We are going to Put a graph on a brand new dashboard, creating the dashboard in the process….  continue reading…

Quick Wins, #1 – High Value Information

Sometimes all you need are the basics. Are we having problems with failed calls?  Are the gateways provisioned well?  Are we missing a lot of calls? That’s exactly what we’ll show you today.  And stay tuned, because the next installment will use these as examples for building a dashboard for management. General Gateway Utilization Gateway…  continue reading…

Migrations, and moving our app to a new system

We get asked fairly regularly about moving our app from one server to another. The answer to this question is very dependent on your environment. In the below we talk about a migration strategy for a single standalone Splunk server with our apps on it, that’s acting as your SFTP server for your CUCM implementation,…  continue reading…

Lookin’ for troublesome Jabber calls

When it comes to Jabber, softphone and other calls that are being placed from people’s homes instead of from in your building, the old tried and true method of slicing and dicing by gateways isn’t as useful as it is with the more deterministic quality of desk phones in an internal network. Finding Jabber calls…  continue reading…

Lookin’ for trouble

Sometimes you just need to find your problem spots.  The most common request is for “failed calls”. We have a lot of ways to find failed calls, but let’s start with some easy ones first!  Most of these examples can be looked at in 15 seconds or less. Failed Calls – by Gateways Click Browse…  continue reading…

Work From Home, part 6 – Jabber and Softphone Usage the EASY way

You know, sometimes I can be silly. There’s a great blog from last week on Jabber and Softphone usage, but because I was so busy and focused on making those blogs all be “similar to one another” to make it easier to follow along with each, I completely failed to just tell you the *easy*…  continue reading…

Work From Home, part 5 – Accurate names

With the current emphasis on working from home and all the changes that incurs, maybe one of these questions is now suddenly more important to you than it used to be! Today’s topic How can I see the names for mobile calls from our employees? Other pages this week: Is mobility working right, are people…  continue reading…

Work From Home, part 4 – Gateways that are less utilized now

With the current emphasis on working from home and all the changes that incurs, maybe one of these questions is now suddenly more important to you than it used to be! Today’s topic What gateways do I have that are now far *under* capacity? Other pages this week: Is mobility working right, are people receiving…  continue reading…

Work From Home, part 3 – Gateways that are reaching capacity

With the current emphasis on working from home and all the changes that incurs, maybe one of these questions is now suddenly more important to you than it used to be! Today’s topic What gateways do I have that are reaching capacity? Other pages this week: Is mobility working right, are people receiving phone calls?…  continue reading…

Work From Home, part 2 – Jabber and Softphone Usage

With the current emphasis on working from home and all the changes that incurs, maybe one of these questions is now suddenly more important to you than it used to be! Today’s topic How many folks are using Jabber or softphones? Other pages this week: Is mobility working right, are people receiving phone calls? What…  continue reading…

Work From Home, part 1 – Finding mobility calls

With the current emphasis on working from home and all the changes that incurs, maybe one of these questions is now suddenly more important to you than it used to be! Today’s topic Is mobility working right, are people receiving phone calls? Other pages this week: How many folks are using Jabber or softphones? What…  continue reading…

Alerting

Building a custom alert We get occasional questions involving alerting. While we have a built-in 911 alert, we don’t build in any others. This is of course because no two needs are close enough that one alert would work for both except maybe in that “Someone made a call to emergency services” scenario. But as…  continue reading…

Building custom fields

Let me lay out a simple scenario: At our fictional business “Hattie’s Hats”, Getrude believes that Esther is artificially inflating her outbound statistics by calling people and just hanging up instead of actually selling them hats. Of course, this is test data so from what I can see of it, a quick in-my-mind average says…  continue reading…

New Concurrency Calculations!

It’s the moment you’ve ALL been waiting for! We often get asked if the gateway concurrency page could be modified to do other similar things.  In thinking through doing that, we realized that most of the extra use cases could be handled much better if there were a “concurrency” field you could use in General…  continue reading…