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Category Archives: Cisco CDR

Custom Maps – 3, Converting Your Map Into a Choropleth Map

Imagine plotting your printer error count directly on a floorplan, or dropping count of failed backups on a campus map so you know which locations are having problems! If you were to search for “Splunk custom map”, you might find as I have that the only customizations they talk about involve just putting *your* data […]

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Custom Maps – 2, Using Your Map Inside Splunk

Imagine plotting your printer error count directly on a floorplan, or dropping count of failed backups on a campus map so you know which locations are having problems! If you were to search for “Splunk custom map”, you might find as I have that the only customizations they talk about involve just putting *your* data […]

Also posted in General Splunk | Leave a comment

Custom Maps – 1, Create a Tileset

Imagine plotting your printer error count directly on a floorplan, or dropping count of failed backups on a campus map so you know which locations are having problems! If you were to search for “Splunk custom map”, you might find as I have that the only customizations they talk about involve just putting *your* data […]

Also posted in General Splunk | Leave a comment

New Cisco quality scores

Just when you were getting a handle on knowing what MOS (mean opinion score) or it’s cousin MLQK (MOS Listening Quality K-factor – the last 8 seconds MOS) means and how they’re useful, Cisco is phasing them out. Why are they being dropped? Well, there are many reasons, but the two primary ones are that […]

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Simple Search Filters

Sometimes the problems we need to solve aren’t hard ones. Rich, Shawn from marketing says that yesterday afternoon he made a lot of calls from his extension 4128, but no one ever picked up. I say he’s just lazy and didn’t make any calls. Can you tell us which one of us is right? Thanks, […]

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Advanced search filters

As we allude to in several other places (notably, in 4.4 interface changes and in performance notes), there’s a whole world of searching that our app provides beyond what’s apparent in the interface. What are we talking about? This field, right here. It’s a pretty awesome field and lets you do pretty much any sort […]

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Creating new device types

The setup We provide a reasonable coverage of device types, but we can’t know them all.  Did you know that you can edit existing names or add new ones? Let’s jump right into an example of creating a new device type. First Step – Find your devices Suppose you have a situation where there are […]

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Hunt pilots, groups, and browsing extensions – Making your own call center!

Oh no, you’ve just been given control of the IT group.  You are trying to build your own miniature call center with hunt groups, but you have no way to accurately report on it.  Who’s taking calls?  Who’s not?  How much time are your agents spending on the phone?  How would you ever reward your […]

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Performance notes

Performance is a very big topic.  We try here to break down a few app-specific items on the browse calls page to help make sure your searches don’t take any longer than necessary. The tools we show you how to use should let you perform your own analysis on other screens in the Cisco CDR […]

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Field Gallery – or, “What does this field even mean?”

Have you ever wondered what all those “other” fields mean in your CDR data?  What exactly is a “OutgoingProtocolID” and why should I care? Or the call center people keep telling me that 1 in 4 calls end up being garbled and low quality.  How do I find out what to even look for? Your […]

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