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Posts by Rich Mahlerwein

Lookin’ for troublesome Jabber calls

When it comes to Jabber, softphone and other calls that are being placed from people’s homes instead of from in your building, the old tried and true method of slicing and dicing by gateways isn’t as useful as it is with the more deterministic quality of desk phones in an internal network. Finding Jabber calls…  continue reading…

All Work From Home topics, Cisco CDR |

Lookin’ for trouble

Sometimes you just need to find your problem spots.  The most common request is for “failed calls”. We have a lot of ways to find failed calls, but let’s start with some easy ones first!  Most of these examples can be looked at in 15 seconds or less. Failed Calls – by Gateways Click Browse…  continue reading…

Cisco CDR |

Work From Home, part 6 – Jabber and Softphone Usage the EASY way

You know, sometimes I can be silly. There’s a great blog from last week on Jabber and Softphone usage, but because I was so busy and focused on making those blogs all be “similar to one another” to make it easier to follow along with each, I completely failed to just tell you the *easy*…  continue reading…

All Work From Home topics, Cisco CDR |

Work From Home, part 5 – Accurate names

With the current emphasis on working from home and all the changes that incurs, maybe one of these questions is now suddenly more important to you than it used to be! Today’s topic How can I see the names for mobile calls from our employees? Other pages this week: Is mobility working right, are people…  continue reading…

All Work From Home topics, Cisco CDR |

Work From Home, part 4 – Gateways that are less utilized now

With the current emphasis on working from home and all the changes that incurs, maybe one of these questions is now suddenly more important to you than it used to be! Today’s topic What gateways do I have that are now far *under* capacity? Other pages this week: Is mobility working right, are people receiving…  continue reading…

All Work From Home topics, Cisco CDR |

Work From Home, part 3 – Gateways that are reaching capacity

With the current emphasis on working from home and all the changes that incurs, maybe one of these questions is now suddenly more important to you than it used to be! Today’s topic What gateways do I have that are reaching capacity? Other pages this week: Is mobility working right, are people receiving phone calls?…  continue reading…

All Work From Home topics, Cisco CDR |

Work From Home, part 2 – Jabber and Softphone Usage

With the current emphasis on working from home and all the changes that incurs, maybe one of these questions is now suddenly more important to you than it used to be! Today’s topic How many folks are using Jabber or softphones? Other pages this week: Is mobility working right, are people receiving phone calls? What…  continue reading…

All Work From Home topics, Cisco CDR |

Work From Home, part 1 – Finding mobility calls

With the current emphasis on working from home and all the changes that incurs, maybe one of these questions is now suddenly more important to you than it used to be! Today’s topic Is mobility working right, are people receiving phone calls? Other pages this week: How many folks are using Jabber or softphones? What…  continue reading…

All Work From Home topics, Cisco CDR |

Alerting

Building a custom alert We get occasional questions involving alerting. While we have a built-in 911 alert, we don’t build in any others. This is of course because no two needs are close enough that one alert would work for both except maybe in that “Someone made a call to emergency services” scenario. But as…  continue reading…

Cisco CDR, General Splunk |

Splunk conf2019, come and find us!

I hope you are coming!  Nick and I will both be there in various capacities. Nick is giving a talk – it’s a new and improved version of his long-standing  talk on building performant searches by using the stats command instead of join or other less efficient commands. I will be helping out at the…  continue reading…

General Splunk |

Building custom fields

Let me lay out a simple scenario: At our fictional business “Hattie’s Hats”, Getrude believes that Esther is artificially inflating her outbound statistics by calling people and just hanging up instead of actually selling them hats. Of course, this is test data so from what I can see of it, a quick in-my-mind average says…  continue reading…

Cisco CDR |

UCCX, the beginnings

We occasionally get requests to incorporate UCCX information into the Cisco CDR Reporting and Analytics app.  That turns out to be a rather large undertaking! Just because it is unlikely to get incorporated into our flagship product any time in the near future doesn’t mean that you can’t ingest that data and take a look…  continue reading…

Cisco UCCX, General Splunk |

New Concurrency Calculations!

It’s the moment you’ve ALL been waiting for! We often get asked if the gateway concurrency page could be modified to do other similar things.  In thinking through doing that, we realized that most of the extra use cases could be handled much better if there were a “concurrency” field you could use in General…  continue reading…

Cisco CDR |

Weekdays, weekends, and reporting over disjointed timeframes

We’ve had a few questions recently about how to report on disjointed, separate time frames. For instance, How do I report on only after-hours calls?  Or maybe I want to report on calls between 8 AM and 5 PM, Monday through Friday, and also 9 AM to Noon on Saturday. Let’s start with that first…  continue reading…

Cisco CDR, So you'd like to |

Shoretel Extensions and Groups

As of Shoretel 2.2, we’ve added in some amazing new functionality. What’s new? The biggest change is that we’ve built in a page to summarize extensions.  You can define groups and subgroups, then on an easy to use page report on the number and length of calls (in various directions).  Here’s an example! Use cases…  continue reading…

Shoretel |

Custom Maps – 3, Converting Your Map Into a Choropleth Map

Imagine plotting your printer error count directly on a floorplan, or dropping count of failed backups on a campus map so you know which locations are having problems! If you were to search for “Splunk custom map”, you might find as I have that the only customizations they talk about involve just putting *your* data…  continue reading…

Cisco CDR, General Splunk |

Custom Maps – 2, Using Your Map Inside Splunk

Imagine plotting your printer error count directly on a floorplan, or dropping count of failed backups on a campus map so you know which locations are having problems! If you were to search for “Splunk custom map”, you might find as I have that the only customizations they talk about involve just putting *your* data…  continue reading…

Cisco CDR, General Splunk |

Custom Maps – 1, Create a Tileset

Imagine plotting your printer error count directly on a floorplan, or dropping count of failed backups on a campus map so you know which locations are having problems! If you were to search for “Splunk custom map”, you might find as I have that the only customizations they talk about involve just putting *your* data…  continue reading…

Cisco CDR, General Splunk |

New Cisco quality scores

Just when you were getting a handle on knowing what MOS (mean opinion score) or it’s cousin MLQK (MOS Listening Quality K-factor – the last 8 seconds MOS) means and how they’re useful, Cisco is phasing them out. But first and important (and short) note: Please update to version 5.10 to get all the goodies…  continue reading…

Cisco CDR |

Shoretel 2.0

For all you with Shoretel phone systems, we’ve got news for you!  Shoretel 2.0. What new features does this bring to the table? New Browse Calls Browsing calls was never so easy – you can now have any fields you’d like on the screen.  If you are investigating calls that disconnected for unusual reasons, need…  continue reading…

Shoretel | Tagged , , , |