Splunk for Shoretel


Upgrade Docs

1) Getting the App

Go to the app’s homepage ( https://sideviewapps.com/apps/splunk-for-shoretel/ )
Scroll down a little and click “Download Full Version”.

On that download page read the license agreement and below it all you’ll see a form. Enter the “technical contact” email address, accept the license and submit the form. You’ll be emailed a link to download the full version. Click the link and save the resulting shoretel.tar.gz file to your desktop for now.

(NOTE: If the link takes more than a minute to arrive in your inbox, chances are it is getting hung up in your corporate spam filtering. If the link is expired by the time you get it, just go back and submit the download form a second time – for whatever reason the link will usually go through right away the second time.)

2) Updating the app in Splunk

Log into Splunk as an Admin user, then in the “apps” menu click “Manage Apps”. Then click the grey button that says “Install app from file”.
On the following form, select the shoretel.tar.gz file that you downloaded from the Sideview website. Make sure to click the checkbox that says “upgrade app”, and submit the form.It is a best practice to also follow these steps to also update the Sideview Utils app each time. The Sideview Utils page also has a “download full version” link and the steps are the same.

Note that these steps are assuming you’ll just upgrade the trial app to the full version on the same Splunk instance.  If instead you’d like to start from scratch you just follow the same steps you did to install the trial, but with the full version download instead.

3) Clear your browser cache

Unfortunately Splunk’s aggressive cacheing on static files will often result in some old content interleaving with the new. Either clear your browser cache with Ctrl-Shift-Delete, or even better here is how to basically clear the browser cache of everyone who had ever seen the old version: Navigate to the following URL on your Splunk host and port: YOUR_SPLUNK_HOST:8000/en-US/_bump and click the grey button there that says “Bump Version”.


All the indexed data, the searches, reports, dashboards — all that will be backwards compatible. Of course if you have any questions or if you hit any problems, contact us