Location information overviewExternal location informationFor external party numbers, the Cisco CDR Reporting and Analytics app parses phone numbers, gets country codes, area codes and exchange. From those the app gets a wealth of other information, like zip code, LATA, lat and long and other fields. Internal location informationFor internal extensions, you can use the Sites features (see below!). Using External Location InformationDisplaying the fields in Browse CallsThese fields are enabled by default. To see them in Browse Calls, simply add them with the field picker.
To find potentially interesting fields
See our blog post on the Field Gallery for more information. Simple Filtering by Location Fields in Browse CallsIn the search filters box, you can work all sorts of wonders. For instance, here we typed in Similarly, you could
These search filters follow you though to General Report if you click the “Graph calls over time” link in the upper right. Simple Filtering by Location Fields in General ReportMuch like the above, there’s a search filters box you can add various parameters into. Here we are using
Using Location as “over” or “split by” fieldsA different way to look at that data is over callingPartyState. You could easily use *any* of the fields here, give them a try! Note we left a search filter in place – this is fine! Or even more fun, split by one of the fields. This means we go back to over time but then splits the resulting columns up by the split by field. Well, a picture is worth a thousand words: Using Sites for Internal LocationsSites are location information for internal subnets. See here on how to enable them and create some sites, then hop back here when you’ve got it set up and see below on use cases! Sites has both its own special page in our app, but also can be used as generic search, filter, split or group by fields. Sites special pageBrowse > SitesAs shown before, here’s what you might get if you Browse > Sites Site DetailClicking on any row in Browse > Sites will take you to a page that gives you the peak concurrency between that site and other sites. It will also give you any unusual call terminations for those calls. Filtering by Sites Fields in Browse CallsUse the search filters box to filter Browse Calls for a particular site, orig_site or dest_site, or any of the other fields like your supplied latitude or longitude. Here we add a search term of Similarly, you could
These search filters follow you though to General Report if you click the “Graph calls over time” link in the upper right. Filtering by Sites Fields in General ReportJust like in Browse Calls, you can use the search box. Here we use a search term of Similarly, you could
These search filters follow you though to Browse Calls if you click the “see calls” link in the upper right. Using it as a “over” or “split by” fieldAnother way is to use it in the over field. This is usually better as a column chart because it will then make buckets of each site and count how many were in each bucket. And the last example is of using it in the split by field. Here, instead of building buckets like above, we just split the overall totals into “by site”. A picture is worth a thousand words here. There are other ways you can use this information too, we’ve only give you the tip of the iceberg in this documentation. If you have any comments at all about the documentation, please send it in to docs@sideviewapps.com. |