Set the Cluster information

These steps should only take a few seconds.

In the Cisco CDR Reporting and Analytics app:

1. Click Setup, then Define Clusters
2. Confirm both the number and name of the cluster or clusters.
3. Click the button in the middle – Push to CSV
4. On the same page as the above, you’ll see a tab Edit/Delete Clusters. Click that.
5. For each cluster;
   • Change the Locale to the appropriate value (two letter code)
   • Optionally, give it a name, or a group.
   • Click the Update button. <– don’t miss this, each row needs this done, you can’t “batch” them up and do them all at once.

This step should also be done after you add any additional clusters in to the system. Nothing should break if you forget, but you’ll find your clusters drop-down won’t contain all clusters and non-US clusters may not interpret phone numbers correctly.

If you have any comments at all about the documentation, please send it in to docs@sideviewapps.com.