Cisco CDR Reporting and Analytics

 

Installation

 

Single Standalone Server

Single, Standalone Splunk Server

These instructions are for it you have set up Splunk on a single host system.  In this case, your single Splunk server software will act as Indexer (where the data gets stored), Search Head (the ‘run a search’ part of Splunk), and separate software on that same host will act as the SFTP server for the CUCM data.

  1. ON YOUR SPLUNK HOST, Set up and configure an SFTP server.
    • “Host” means the physical server or virtual machine, not inside “Splunk (the application)” itself.
    • Outside of the scope for us, but here’s some pointers/tips for Windows or for Linux
  2. ON YOUR SPLUNK SERVER, Install the three Sideview apps
  3. ON YOUR SPLUNK SERVER, Install a trial license key in our app  (or full key if it’s available)
    • In the Cisco CDR Reporting and Analytics app, click Setup > Update License, paste it in and save it. (instructions)
    • If you don’t have the license key –
      • For trials – get a trial from our “Get Trial License” page.
      • For full licenses – get it from the official contact who should have it in an email
      • Or drop us a line at support@sideviewapps.com and we’ll figure it out.
  4. IN CUCM, add a new Billing Server entry pointing to your SFTP server.
    • See our Call Manager Configuration documentation, complete those steps and come back here.
    • If there are no empty Billing Server slots left, please contact us to discuss how to share a billing server entry with another app.  There are details to be aware of.
    • Confirm that the server is actually saving files on the SFTP server in the location expected!  (This might take a few minutes depending on call volume).
  5. ON YOUR SPLUNK SERVER, set up the data inputs
    • In the Cisco CDR Reporting and Analytics app, click Setup >Set up data inputs
    • Follow the wizard’s prompts to select the appropriate folder.

Once you’ve made it through those, you should be able to start searching data.

Next steps!

  • Important – Configure your clusters.  This should only take a few seconds and will ensure external numbers are parsed properly and provide location information.
  • Sites – Add IP address ranges to identify sites, see cross-site call volume, and to optionally enable mapping to work for your own infrastructure.
  • Groups – Track calls by ‘groups’ of people – ‘groups’ being whatever you’d like to define as a mapping of groups, subgroups, and names to extensions. Use it to report on your sales team, help desk or to build your own mini call center.




If you have any comments at all about the documentation, please send it in to docs@sideviewapps.com.