Cisco CDR 6.3 new features

Cisco CDR 6.3 changes

Cisco CDR Reporting and Analytics 6.3 brought some changes, all for the better!

  • A redesigned app landing page helps new users learn how to use the app more effectively, as well as to give experienced users more useful jumping off points.
  • Navigation has been reorganized to reflect how the product’s main uses have changed over the years.
  • New Call Quality Dashboard that you can find in Saved Dashboards > Example Call Quality Dashboard provides several interactive charts pertaining to call quality right out of the box.  From there it’s easy to customize a particular chart and add it to your own dashboards.
  • A whole new qos setup page that allows you to customize the thresholds on the call quality statistics that are mapped to the four categorical “qos” values (good, acceptable, fair, poor).

There are also a handful of smaller enhancements.  If you are indexing both CUCM and CUBE data, then for calls which go through both the Call Detail view will present both sides as well in both the table and the gantt chart.  There are several new fields, audio_codec, video_codec as well as origAudioBandwidth, destAudioBandwidth, origVideoBandwidth and destVideoBandwidth.  There’s even more – a full list can be found in the Cisco CDR Reporting and Analytics release notes.

New and redesigned app landing page

I’ve broken it into pieces to make the descriptions easier.  You can click on the image to make it bigger, if you want, but isn’t the better answer here to just open it on your own system so you see your *own* data?

1 – Quick Search by number

Quickly search by number – just type one in (you can also use a list of numbers separated by commas), optionally select a time range, call type and if you want only calls either to or from that number (default is both), then click the search button.  It couldn’t get easier!

2 – Investigate calls by time frame

This used to exist in the old landing page in the upper right, but we’ve made it better.

Now you can select the time frame you want to have displayed here, so at a glance you can use it to see trends in call volumes or be able to drill into a particular time slot’s calls.

Clicking any of the columns will take you to the calls that happened in that time frame.

3 – Explore new reports

A big change!  We’ve made it a lot easier to explore your data by providing a categorized list of various reports you can run right from the home page.

The screenshot shows a couple of the categories opened up so you can see samples of what’s inside, but all of the categories are interesting. Feel free to browse around and try them – you may stumble across something you didn’t even know would be useful!

Also, we hope to extend this to make it reasonably easy for administrators to add new reports here. So in the future it might become a place to stash all your most commonly used reports!

4 – Your deployment

Your deployment in miniature.

Also in here will be tips on setting up additional (free) functionality. For instance, in this test system I have not set up either groups or sites so it’s suggesting that I might want to.

Groups map phone numbers to names, departments and similar information and which could be retrieved from Active Directory, and sites maps IP addresses into physical locations.

5 – Learn More

While it may seem rather boring, there’s often good information in here. A few useful links, information on your trial – what shows here depends on a variety of factors.

Also we may change this from time to time, I recommend glancing at it after each update just to see if there’s something new here.

6 – Explore Fields

And oldie but a goody, and now improved!

Just like before, you can still search for individual fields and you can use the “Filter by area” dropdown to show only fields in certain categories.

We’ve now added more, better, and more usable examples to many of the definitions.  This should make it a lot easier to build the reports you need.

Revised Navigation

The big change here is that Saved Searches and Saved Dashboards now get their own top level menu.   No longer do you have to dig down 2 menus deep to get to these!

Some smaller changes are that we’ve renamed the Browse menu to Investigate, and General Report is now called Chart.  Muscle memory will still get you to the right places, but we think the naming fits better with the usage and makes more sense to newer users.

Under Setup is a variety of things involved in both initial setup of the system, and also for creating Sites, Groups, and a few other things.

New Call Quality Dashboard

If you click the Saved Dashboards menu item, in addition to any saved dashboards you already have, you’ll also find one titled Example Call Quality Dashboard.  We’ve provided this as a shortcut – you can use the items on that page to start your own, customized dashboard.

The image below can be clicked on for a bigger version, but why not just click the Example Call Quality Dashboard that’s in your own app, in your own live data?

A few of those panels use the convenient qos field that we create, which partitions calls into “good”, “acceptable”, “fair” and “poor” based on the worst of the metrics reported for any particular call.  This field also knows how to sort itself properly!

The thresholds used for the qos field are editable, so see the next section if you’d like to know how.

QOS Thresholds page Setup

Along with a new Quality Dashboard, there’s also a setup page for editing the various thresholds used to create the handy qos field.  You can find it in Setup > Define qos thresholds.

We believe we’ve picked some reasonably sane defaults so they should work out of the box. But everyone’s needs and thresholds are different, so we’ve built this page to allow you or an administrator to edit those thresholds and adjust them as need be.

In closing…

Since this was published, I’ve also added a video for the changes to the Home tab, so take a look at that here on our YouTube Channel.

If you have any comments, suggestions, or even corrections to the above, let us know at

Otherwise, if the above discussion is of interest to you, download the trial and get started now.

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