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Cisco CDR Reporting and Analytics, 6.0 – new features!



I’ll make it short and let you be dazzled by the new features, not by my carefully considered rhetoric.

(As with all the images on this site, click them to get a larger version!)

New Search Filtering

You can now click on fields in Browse Calls, General Report, and Browse Groups for a small menu that lets you add or remove search terms from the search filters.

A picture is worth a thousand words so let’s have a picture!  In this, I’ve already followed this process to add on_hook_party=”recipient” to the search filters. Here I am ready to add callingPartyName=”Josephina” to it as well.

If a picture is worth a thousand words, let’s see what a movie is worth!

New Browse Groups page

We’ve always had a way to Browse Extensions and that’s not going away.

But we have now added a way to roll those calls up differently – totaling calls and duration by group.

Try clicking on one of those entries!

In  closing…

If you have any comments on these features or on our documentation for them, please send those to me at docs@sideviewapps.com.  I’d love to hear from you!

 



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